Subscription, Billing, Cancellation and Refund Terms

These terms explain how you pay for 2oozy, how your subscription renews, how to cancel and when refunds are available. They are part of the Terms of Service. Words defined in the Terms of Service have the same meaning here.

1. Plans and packages

Every 2oozy website is on the Foundation hosting plan. You choose one of two ways to finish it:

• Self-Service. You finish and publish the website yourself in your dashboard, with help from a person when you ask.
• Done-for-You. A person at 2oozy finishes the website for you from a brief you confirm, as described in Section 12. It includes one round of changes. Nothing is published until you approve it.

Both include the creation of one website, its publication after your approval, and its hosting at an address on 2zy.site while your subscription is active. Both also let you connect one domain name you already own to your website, at no extra charge, as described in Section 10 of the Terms of Service. You pay your own registrar for the domain itself; 2oozy does not sell or renew domains.

Upgrading to Done-for-You. If you bought Self-Service, you can upgrade to Done-for-You from your dashboard for a one-time fee of $99.00 USD, while the upgrade is offered to you. The upgrade does not change your hosting price or your renewal date, and it does not start a new subscription. Section 12 then applies to your website.

The prices shown at checkout come from our plan record and are the prices that apply to your purchase. If a price shown on this page ever differs from the price shown to you at checkout before you paid, the checkout price applies to that purchase.

Taxes are not included unless we say so. If sales tax or a similar tax applies to your purchase, we will show it at checkout and add it to your charges.

Other plans, such as Enhanced or Advanced plans, and other paid features are not offered unless we show them to you with a price. If we later charge for custom domains, we will tell you by email first, and you will not be charged for a custom domain unless you agree to that price. If you do not agree, your custom domain will be disconnected on the date we give, which will not be before the end of the period you have already paid for; your website stays at its 2zy.site address, and you may cancel as described in Section 5.

2. When billing starts

Hosting billing starts when you pay, not when your website is published. Your first monthly hosting period begins on the day of your checkout, even if you have not yet approved a version of your website for publication. You choose when to approve and publish. If you ask within 14 days after paying and your website has not been published, you can get a full refund under Section 7.

If you choose Done-for-You, you pay the $317.00 first charge before we start work. Your first hosting month starts on the day you pay, while we are still finishing your website.

3. Payment

You pay by card through Stripe Checkout, in US dollars. 2oozy does not see or store your full card number. Stripe stores your card and charges it for each renewal. You authorize 2oozy, through Stripe, to charge the card you provide for the creation fee, for each monthly hosting renewal until you cancel, and for any applicable taxes.

Stripe sends you a receipt by email for each payment. The charge appears on your card statement under a descriptor that identifies Airmecanx LLC or 2oozy. You can update your card at any time through Manage billing in your dashboard.

4. Automatic renewal

Your hosting subscription renews automatically every month until you cancel. Each renewal is charged to your card on file at $19.00 USD (or the monthly price that applies to your subscription under Section 10), on the same day of the month as your first payment (or the closest available day in shorter months). The one-time fees (the $199.00 creation fee, the $99.00 Done-for-You fee and the $99.00 upgrade) are never charged again. We show you this before you pay, and you agree to it by ticking the box at checkout. Your dashboard and the Stripe billing page show your next renewal date and amount. You can cancel at any time as described in Section 5.

5. How to cancel

You can cancel at any time, in either of these ways:

• Online: sign in to your dashboard, choose Manage billing, and cancel your subscription in the Stripe billing page that opens; or
• By email: write to support@2oozy.com from the email address on your account and ask us to cancel. We will process your request and confirm by email.

When cancellation takes effect. Cancellation takes effect at the end of the monthly period you have already paid for. Your website stays online until then, and you will not be charged again. When the paid period ends, your website is taken offline. It is not deleted at that point; see the Data Retention and Deletion Policy. If you subscribe again, your website can be restored.

Cancelling Done-for-You before it is finished. If you cancel while we are still working on your Done-for-You website, we stop work when your paid month ends. Nothing is published unless you approved it before then. Whether any fee is refunded is set out in Section 7. Cancelling does not delete your brief or the work in progress; see the Data Retention and Deletion Policy.

6. No partial-month refunds

Hosting months that have started are not refunded when you cancel, and we do not prorate a partial month. You keep hosting until the end of the month you paid for.

7. Refunds

14-day refund before publication. If you ask for a refund within 14 days after your first payment, and your website has not been published, we will refund in full the $199.00 website creation fee and the first month's hosting fee. To ask, email support@2oozy.com from the email address on your account. When we issue this refund, your subscription is cancelled and hosting ends. The $99.00 Done-for-You fee is refunded as set out below, not under this paragraph.

Done-for-You fee ($99.00), whether paid at checkout or as an upgrade.

• Before work begins — that is, before you confirm your brief — we refund the $99.00 in full, at any time.
• After work begins but before we send you the finished website for review, we refund $50.00 and keep $49.00 for the work already started.
• After we send you the finished website for review, the fee is not refundable, except as below.
• In any case before you approve the website, we refund the $99.00 in full if we have not sent it for review within 10 business days after you confirmed the brief (not counting time we are waiting for something we asked you for); we cannot provide what Section 12 includes; or, after the included round of changes, the website still does not reflect your confirmed brief and we have not fixed it within 5 business days of your written request.

We confirm a refund request within 2 business days and refund to your original payment method within 10 business days after confirming. Refunding the $99.00 does not cancel your hosting subscription: your website returns to Self-Service and your brief and the work so far stay available to you. If you cancel your hosting subscription while we are working, we stop at the end of your paid month and the refund above applies as of the day you cancelled.

After publication. Once you have approved a version of your website and it has been published, the website creation fee and any Done-for-You fee are non-refundable, except as set out above or where the law requires a refund.

Other refunds. Any other refund, including a partial refund, is at 2oozy's discretion. A discretionary refund does not by itself cancel your subscription unless we tell you that it does.

Refunds are returned to the card you paid with. Your bank may take several business days to show them.

8. Failed payments

If a renewal payment fails:

1. we tell you in your dashboard, and by email where available, that the payment did not go through and ask you to update your card;
2. Stripe retries the payment over the following days;
3. if the payment still cannot be collected after the retries, your subscription ends, and your website stays online for a grace period of 14 days;
4. after the 14-day grace period, your website is taken offline.

Taking your website offline does not delete it. If you pay again, your website can be restored as it was. See the Data Retention and Deletion Policy for how long we keep an offline website.

9. Billing disputes and chargebacks

If you think a charge is wrong, please contact us at support@2oozy.com before you dispute it with your bank. We will look into it and respond promptly. Most problems can be fixed faster this way.

If you open a chargeback or payment dispute, we will respond to it through Stripe and may provide your bank with the records of your purchase and acceptance. While a dispute is open we may pause changes to your website. If a dispute is decided against 2oozy for a charge that was valid, we may end your subscription and take your website offline, and we may ask you to pay the amount before restoring service. Opening a dispute does not cancel your subscription; please cancel as described in Section 5 if you no longer want the service.

10. Price changes

We may change the prices of our plans for new purchases at any time. For an existing subscription:

• we will tell you about any increase in your monthly hosting price by email before it applies, including the new amount and the date it takes effect;
• you will not be charged the new price before that date;
• you can cancel before the new price applies, and you will not be charged the new price;
• if you do not cancel, the new price applies from your first renewal on or after the effective date.

See Policy Updates and Change Notification.

11. Records of your purchase

When you pay, we keep a record of the terms version you accepted, the time, the amounts shown to you and Stripe's reference for the payment. We keep billing records as described in the Data Retention and Deletion Policy.

12. Done-for-You service

How it works.

1. After you pay, we ask for your details. You fill in a short guided brief in your dashboard, or tell us by phone and we fill it in for you.
2. You review the brief and confirm it in your dashboard. We start work only after you confirm the brief. If we filled it in for you, it is not confirmed until you confirm it.
3. A person at 2oozy finishes your website from the confirmed brief and sends it to you for review.
4. You either approve it or ask for changes, using the included round of changes.
5. Nothing is published until you approve the exact version, with the attestation in Section 6 of the Terms of Service. We cannot publish it without your approval.

Included in the $99.00 fee:

• setting up your website from your confirmed brief: your details, services, service area and contact options;
• adding your logo and photos, and adjusting colors and style within your website's design;
• rewriting and arranging your existing pages and sections;
• one consolidated round of changes after you review it. Please send all the changes you want in one request.

Quoted separately (only if you accept a written quote):

• new features such as online booking, payments, stores or integrations with other software;
• logo design, photography or new branding;
• extra pages beyond the ones your website already has;
• further changes to the Done-for-You build after the included round of changes.

We will not charge you for anything quoted separately unless you accept the quote. After your Done-for-You website is published, you can ask for changes in the same way as any customer under Section 4 of the Terms of Service.

Your content. You are responsible for the information, photos, logos and testimonials you give us. Testimonials must come from real customers who agreed to be shown. We may decline content that breaks the Acceptable Use Policy.

Timing. We will send your website for review within 10 business days after you confirm your brief. If we do not, you may ask for a refund of the $99.00 fee under Section 7.

If we need more from you. If we cannot finish because we are waiting on you, we will remind you. That waiting time does not count toward the 10 business days. Your hosting subscription keeps renewing until you cancel.

If you cancel before it is finished. We stop work at the end of your paid month. Nothing unapproved is published. Refunds follow Section 7.

13. Contact

Questions about billing? Email support@2oozy.com. More ways to reach us are in Support, Complaints and Contact.